How do I check the status of my order?
Where can I find my previous orders?
I received a damaged item. What should I do?
Your satisfaction is our top priority, and since our products are one of a kind, we’ll take back the item and issue you a full refund, including shipping charges or pick up charges.
I’m missing items from my order. What should I do?
Please send us an email with your order number and let us know what is missing to questions@kitimezani.com.
How do I change my shipping address for an order?
To change the shipping address for your order:
- Log in to your account on the My Account page.
- Go to the “Orders” section and locate the specific order you’d like to update.
- If the order hasn’t shipped yet, click on the option to edit the shipping details and update your address.
Alternatively, you can contact us directly for assistance:
- Email: questions@kitimezani.com
- Phone: (202) 335-1618
Please note: Changes to the shipping address can only be made if the order has not already been processed for shipping.
I received the wrong item. What should I do?
Can I add items to an existing order?
Yes, you can if the order has not left our showroom or warehouse. If the order has shipped you will need to place a new order for your additional items.
When will I be charged for my order?
When you place an order, you will be charged immediately for the full amount of your order. Upon successful completion of the transaction your item(s) will be placed for delivery to you.
If I am charged more than my order amount what should I do?
Please contact us by sending an email to questions@kitimezani.com with the following information: Order Number, Customer’s Name, Phone Number, Total Charges Incurred.
Do you charge sales tax?
Kiti Mezani required to charge a sales tax on all orders.
Do you accept international billing addresses?
Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can accept only credit cards with U.S. billing addresses.
Kiti Mezani was unable to authorize my credit card. What should I do?
Please call us at 202-335-1618 during our business hours of 9 am – 5 pm, Eastern time or send us an email to questions@kitimezani.com.
How do I apply a Promotion to my order?
Do you price match with competitors or adjust prices?
We do not price match with competitors. Our product line is custom and unique and at times impossible to compare.
